Shipping Policy

PETROL VIBES

SHIPPING POLICY



  1. SERVICE SCOPE



    1. We ship worldwide from our EU branch (in Lithuania) using parcel tracking services (e.g., DHL, FedEx, or equivalent).

    2. DELIVERY TO PO BOXES, MILITARY ADDRESSES (APO/FPO/DPO), PARCEL STORAGE FACILITIES, AND FREIGHT FORWARDERS IS NOT POSSIBLE. ORDERS PLACED TO SUCH ADDRESSES MAY BE CANCELED OR POSTPONED UNTIL A VALID PHYSICAL ADDRESS IS PROVIDED.



  1. PROCESSING TIME



    1. Processing time is the period from order confirmation to the moment the item is handed over for shipment (to the courier). During this time, the order is checked, packaged, manufactured, or prepared for shipment.

    2. Processing times are approximate and may be extended during peak periods, public holidays, due to carrier backlogs, supply disruptions, or force majeure circumstances.

    3. Address changes, order edits, or cancellations are only accepted within 24 hours of order confirmation. After this period, production may have already started and changes cannot be guaranteed.

    4. Orders are being dispatched from our warehouse in EU - Lithuania within 5-15 business days.



  1. TRANSIT TIME



    1. Standard Shipping Times:

      1. Worldwide 2-7 business days

      2. Europe - Fedex/ DHL Standard Delivery - 2-7 business days

      3. US/CA - Fedex/ DHL Express Delivery - 2-7 business days

    2. The transit time is approximate and not guaranteed. The actual transit time depends on the destination, the carrier's operations, customs, and local handling.



  1. TRACKING AND DELIVERY



    1. A tracking link is provided at the time of shipment. Tracking visibility may vary depending on the country and carrier.

    2. If delivery fails due to recipient unavailability, incorrect/incomplete address, refusal, or failure to collect from a pickup point, the carrier may return the parcel to us. Return-to-sender costs and any re-shipment costs will be charged to the customer.



  1. SHIPPING ADDRESS

    1. Customers must provide a complete, accurate shipping address (including apartment/suite numbers, access codes).

    2. We are not liable for delays or losses resulting from incorrect, incomplete, or inaccessible addresses, or for deliveries to multi-unit buildings where internal handling is outside the carrier’s control.



  1. RISK OF LOSS



    1. If the tracking information does not update for a long time, please contact the carrier first and then notify us. We will initiate a search for the shipment with the carrier. Replacement or refund (at our discretion) will only be considered after the carrier declares the shipment lost.

    2. If the tracking shows "delivered," the order is considered fulfilled. We do not cover theft after delivery. The recipient should file a claim with the carrier and local authorities.

    3. Shipments returned as unclaimed, rejected, or undeliverable due to address issues are subject to return fees and reshipment fees. If the customer declines reshipment, we may deduct the actual two-way shipping and handling costs from any refund at our discretion.



  1. CUSTOMS AND IMPORT TAX



    1. All customs duties, taxes (including VAT/GST in non-EU countries), brokerage and customs clearance charges are the responsibility of the recipient and are determined by the authorities at the destination.

    2. Customs inspections may cause delays beyond our control. Additional charges and longer delivery times may apply. Refusal to pay customs duties/taxes may result in return or rejection; in such cases, we may deduct non-recoverable costs (including two-way transport costs and carrier surcharges) from any refund at our discretion.



  1. DAMAGE ON ARRIVAL



    1. Please inspect the delivered shipment immediately. If it is damaged, keep the entire package and document the problem with clear photos of the outer box, inner packaging, shipping label, and product (front/back, close-ups).

    2. Report it within 48 hours of delivery, including the photos and order number. Failure to report and provide proper documentation within this time frame may limit our ability to resolve the issue with the carrier.

    3. Once approved, we may repair, replace, or refund at our discretion.



  1. DELIVERY ISSUES



    1. First, contact the carrier to find out the real-time status, reschedule delivery, pick-up schedule, or address corrections when the shipment is already in transit.

    2. If the problem is not resolved after contacting the carrier, please contact our support team and provide: order number, tracking number, description of the problem, and any carrier case/claim ID.



  1. FORCE MAJEURE



    1. We are not liable for delays or failure to perform due to circumstances beyond our control, including, but not limited to, force majeure, extreme weather conditions, natural disasters, epidemics/pandemics, war, terrorism, civil unrest, strikes or labor disputes, carrier failures, port/airport closures, embargoes, government actions, power or internet outages, raw material shortages, or customs delays. Performance deadlines shall be extended for the duration of the force majeure circumstances.



  1. POLICY UPDATES

We may periodically update this Delivery Policy. Changes will apply to orders placed after the updated effective date posted on our website.







Last updated: 14 October 2025